Answer AI : Instant customer support, always switched on

Answer AI has been an absolute game-changer for our customer service team! It has become such a powerful tool, significantly reducing the volume of inquiries that reach our agents. This has allowed our team to focus on what truly matters, delivering exceptional service for more complex issues.
The responses are impressively accurate and always maintain the correct tone of voice, ensuring our customers receive consistent and high-quality support. What's even more fantastic is that our customers now have access to 24/7 support, giving them the help they need whenever they need it. This has not only improved the overall customer experience but has also boosted team efficiency.
We couldn’t be happier with the results and look forward to continuing to use Answer AI!..

Brilliant app! We are a small team so to free up time by having Answer AI installed has been invaluable to us. The support has been incredible - from the onboarding and hand holding from the start, speaking regularly on video calls to constantly improve the answers provided, we've never had this much support on tap from any other app. Highly recommend.

I cannot say enough good things about this app and the CEO, Thomas Hill. Our company went viral this year. We’ve had a 400% increase in sales and we’re still growing. Our “team” consists of the owner and myself. We were going crazy trying to manage the massive influx of customer service requests. We were working late into the night. Since we’ve added Answer AI, it’s cut our work down 90%. Their app integrates with our ReCharge subscription app. So customers can easily manage their accounts. It’s been the biggest blessing. You NEED this app!!!..

We've been using Answer Ai in production for 6 weeks now and the system is very good. We can easily tweak and tailor our answers based on what the customers are asking. The app team have been super helpful throughout the implementation. Support is first class too and queries are answered quickly. The system learns all the time, and suggests what we should create next, which we as a team regularly review.We've reduced our customer email & phone contact queries and have been able to convert many manual chats to sales opportunities.Overall Answer Ai helps us create a professional customer contact 2-way messaging system on our homepage which is available 24/7/365With the Ai in place, the team can deal with other higher-priority queries while the Ai does the basics replies around deliveries and returns. We like that the Ai can check and post back delivery status to the customer even including the tracking URL, which is a great feature.

This is by far the best AI Chat Bot on the Shopify app store. I have tried pretty much all of them and they are glitchy and do not understand the nuances of a conversation so fail to provide a high level of support. Answer AI I can 100% vouch for as being a far superior and more intelligent app. It has been a game changer for our customer service, It understands everything a customer can ask and provides instant answers cutting down our support needs by circa 70%. The team is brilliant and went above and beyond to onboard and customize the set up to our needs. in 2024 every business needs and can benefit from this app, it is a no brainer and the best of its kind in the market place...